Welcome to HelloKirana.in. We are committed to delivering fresh groceries and everyday essentials safely, quickly, and conveniently to our customers across Hyderabad.
Please read our Shipping Policy carefully before placing your order.
Delivery Coverage
HelloKirana.in currently provides grocery delivery services within Hyderabad, Telangana.
At present, we do not offer delivery outside Hyderabad. We are continuously working to expand our delivery network and hope to serve more locations in the future.
Order Processing
Orders are processed after successful payment confirmation or order confirmation for Cash on Delivery (COD), where applicable.
Orders placed during business hours are usually processed on the same day.
Orders placed after business hours, on Sundays, or on public holidays may be processed on the next working day.
Delivery Time
Our goal is to deliver your groceries as quickly as possible.
Estimated delivery time:
Same-Day Delivery (available for eligible orders and serviceable areas)
Next-Day Delivery (for selected locations)
Delivery times may vary depending on your location, product availability, weather conditions, traffic, or other unforeseen circumstances.
Our team will keep you informed if there are any unexpected delays.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during the checkout process before you complete your order.
From time to time, HelloKirana.in may offer:
Free Delivery on eligible orders
Promotional shipping offers
Special festive delivery campaigns
The applicable shipping charge will always be shown before payment.
Order Tracking
Once your order is confirmed, you may receive updates via:
SMS
WhatsApp
Email
Phone Call (if required)
Our customer support team is always available to assist you with your order status.
Delivery Attempts
Please ensure that someone is available at the delivery address to receive the order.
If delivery cannot be completed because:
the customer is unavailable,
the address is incorrect,
or the customer cannot be contacted,
our team may attempt to contact you and arrange another delivery where possible.
Repeated unsuccessful delivery attempts may result in cancellation of the order.
Delivery Address
Customers are requested to provide a complete and accurate delivery address, including:
House/Flat Number
Street Name
Landmark
Area
Hyderabad PIN Code
Mobile Number
Incorrect or incomplete address details may delay delivery.
Product Availability
Occasionally, certain grocery items may become unavailable after an order is placed due to stock limitations.
In such cases, we may:
Contact you for an alternative product,
Deliver the available items,
or issue a refund for the unavailable product if payment has already been made.
Damaged or Incorrect Orders
If you receive:
A damaged product
A wrong product
An expired product
A missing item
please contact our customer support within 24 hours of receiving your order.
Kindly provide your order number along with clear photographs of the product to help us resolve the issue promptly.
Customer Support
If you have any questions regarding shipping, delivery, or your order, please feel free to contact us.
