Welcome to HelloKirana.in. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase groceries from us.
By using HelloKirana.in, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use HelloKirana.in, we may collect the following information:
Personal Information
Full Name
Mobile Number
Email Address
Billing Address
Delivery Address
Order Details
Payment Information (processed securely through payment gateways)
Automatically Collected Information
IP Address
Browser Type
Device Information
Pages Visited
Date and Time of Visit
Cookies and Usage Data
How We Use Your Information
We use your information to:
Process and deliver your grocery orders.
Verify and manage your account.
Respond to your enquiries and customer support requests.
Send order confirmations, invoices, and delivery updates.
Improve our website, products, and services.
Prevent fraud and unauthorized transactions.
Comply with legal and regulatory requirements.
Inform you about offers, discounts, and promotional campaigns (only where permitted).
Cookies
HelloKirana.in uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance.
You can disable cookies through your browser settings, but some features of the website may not function properly.
Payment Security
We do not store your debit card, credit card, or banking details on our servers.
Online payments are processed securely through trusted third-party payment gateways that use industry-standard security measures.
Information Sharing
We respect your privacy and do not sell or rent your personal information.
Your information may be shared only with:
Delivery partners for order fulfillment.
Payment gateway providers for secure payment processing.
Technology and hosting service providers.
Government authorities when required by applicable law.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Your Rights
You have the right to:
Access your personal information.
Request corrections to inaccurate information.
Request deletion of your personal data, subject to legal obligations.
Opt out of promotional communications at any time.
For any privacy-related requests, please contact us using the details provided below.
Third-Party Services
Our website may contain links to third-party websites or services, including payment providers and social media platforms.
We are not responsible for the privacy practices or content of those third-party websites.
Children’s Privacy
HelloKirana.in is intended for individuals who are at least 18 years of age or who use the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
Hyderabad Delivery Service
HelloKirana.in currently provides grocery delivery services within Hyderabad. Delivery availability depends on your service location and applicable delivery conditions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or technology.
The updated version will be posted on this page with the revised Effective Date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
