Welcome to HelloKirana.in. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online grocery store. By accessing or using HelloKirana.in, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
About HelloKirana.in
HelloKirana.in is an online grocery store that provides fresh groceries, food products, household essentials, and everyday necessities with doorstep delivery across Hyderabad.
Eligibility
By using this website, you confirm that:
You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding agreement.
Account Registration
You may create an account to enjoy a faster and more convenient shopping experience.
You are responsible for:
Maintaining the confidentiality of your account credentials.
Keeping your login information secure.
All activities carried out through your account.
Please notify us immediately if you suspect any unauthorized use of your account.
Product Information
We make every effort to ensure that product descriptions, images, prices, and specifications are accurate.
However:
Product images are for illustrative purposes only.
Packaging may vary from the images shown.
Product availability is subject to stock.
Minor variations in packaging or appearance may occur depending on the manufacturer.
Pricing
All product prices displayed on HelloKirana.in are subject to change without prior notice.
While we strive to maintain accurate pricing, occasional errors may occur.
If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund if payment has already been received.
Orders
Orders are subject to acceptance and product availability.
We reserve the right to:
Accept or reject any order.
Limit product quantities.
Cancel orders due to pricing errors, stock shortages, suspected fraudulent activity, or unforeseen circumstances.
Customers will be informed if an order cannot be fulfilled.
Payments
We accept secure online payments through approved payment gateways and may also offer Cash on Delivery (COD), where available.
Payment information is processed securely by trusted payment partners.
HelloKirana.in does not store your credit card, debit card, or banking credentials.
Delivery
Currently, HelloKirana.in delivers groceries only within Hyderabad.
Estimated delivery times are provided for guidance only and may vary due to traffic, weather, product availability, or other operational factors.
For complete delivery details, please refer to our Shipping Policy.
Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Certain grocery products may not be eligible for return due to hygiene, food safety, or product nature.
Please refer to our Return & Refund Policy for complete details.
Customer Responsibilities
Customers agree to:
Provide accurate delivery information.
Ensure someone is available to receive the order.
Inspect products upon delivery.
Contact us promptly if there is any issue with the order.
Intellectual Property
All content on HelloKirana.in, including text, images, graphics, logos, icons, designs, and website content, is the property of HelloKirana.in or its respective licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
Prohibited Activities
Users must not:
Use the website for any unlawful purpose.
Attempt to gain unauthorized access to our systems.
Upload harmful software or malicious code.
Interfere with the website’s functionality.
Misuse promotional offers or discount coupons.
Limitation of Liability
To the maximum extent permitted by applicable law, HelloKirana.in shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our liability, if any, shall be limited to the amount paid for the relevant order.
Privacy
Your use of HelloKirana.in is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
We reserve the right to modify or update these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this page.
Customers are encouraged to review these terms periodically.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of HelloKirana.in shall be subject to the jurisdiction of the competent courts in Hyderabad, Telangana.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
Thank you for choosing HelloKirana.in. We appreciate your trust and are committed to providing quality groceries, reliable service, and a safe online shopping experience for customers across Hyderabad.
