At HelloKirana.in, customer satisfaction is our top priority. We are committed to delivering fresh, genuine, and high-quality grocery products across Hyderabad. If you experience any issue with your order, we are here to help.
Please read our Return & Refund Policy carefully before placing an order.
Return Eligibility
You may request a return or replacement if:
You receive a damaged product.
You receive an expired product.
You receive the wrong product.
The product packaging is damaged at the time of delivery.
A product is missing from your order.
To be eligible, you must notify us within 24 hours of receiving your order and provide clear photos of the product and packaging.
Non-Returnable Items
For hygiene, food safety, and quality reasons, the following items cannot be returned once they have been delivered and accepted, unless they are damaged, defective, expired, or incorrectly delivered:
Fresh Fruits & Vegetables
Dairy Products
Bakery Items
Frozen Foods
Opened or Used Products
Products without Original Packaging
Replacement Policy
If your return request is approved, we may provide:
A replacement of the same product (subject to availability), or
A suitable alternative product after your approval.
Refund Policy
Refunds are provided in the following situations:
Product is damaged during delivery.
Wrong product delivered.
Expired product received.
Product is unavailable after payment.
Approved return request.
Once your request is verified, the refund will be processed within 5–7 business days.
The refund will be credited to the original payment method used while placing the order.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or any other mutually agreed payment method.
Cancellation Policy
Customers may cancel an order before it has been packed or dispatched.
Once an order has been packed, dispatched, or is out for delivery, cancellation requests may not be accepted.
HelloKirana.in reserves the right to cancel any order due to product unavailability, pricing errors, technical issues, or unforeseen circumstances. In such cases, any prepaid amount will be refunded in full.
How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support with:
Order Number
Customer Name
Contact Number
Reason for the request
Photos of the product (if applicable)
Our support team will review your request and respond as quickly as possible.
Important Notes
Products should remain unused and in their original packaging whenever applicable.
Return or replacement approval is subject to verification by our customer support team.
Refund timelines may vary depending on your bank or payment provider.
HelloKirana.in reserves the right to reject requests that do not meet this policy.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
